Privacy Policy

Last updated: TODO: go-live date

Mauri Osteopathy (Mathilde Hervieux, Osteopath D.O.) respects your privacy. This policy explains how we collect, use and protect your personal and health information, in line with the Privacy Act 2020 and the Health Information Privacy Code 2020.

What we collect. When you book or attend an appointment, we collect your contact details, your health history and information about your treatment. We collect this information from you directly, and from other health providers only with your consent.

Why we collect it. We use your information to provide safe and appropriate osteopathic care, to manage appointments and payments, to lodge ACC claims where relevant, and to communicate with other health professionals involved in your care with your consent.

How we store it. Your records are kept securely in Cliniko, our practice management software. Access is limited to your practitioner. Records are kept for as long as required by New Zealand law.

Sharing. We do not sell or share your information for marketing. We only disclose it where you agree, where it is needed for your care or an ACC claim, or where the law requires it.

This website. This website does not use advertising or tracking cookies. The embedded Google map may set cookies from Google when you view it. Online bookings are handled by Cliniko under its own privacy policy.

Contact form. Messages sent through the contact form on this website are processed by Formspree, a third-party form service based in the United States, and forwarded to our email inbox. We use your name, email address, phone number (if provided) and message only to reply to you. Please don't include detailed medical information in the form.

Your rights. You can ask to access or correct the information we hold about you at any time by contacting us at osteospm@gmail.com. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (privacy.org.nz).